Tik It Easy provides print‑on‑demand (POD) services through the online store tikiteasy.gr. As part of the operation of the website and the app, we collect and process users’ personal data in accordance with the General Data Protection Regulation 2016/679 (GDPR) and Greek law. This privacy policy explains which information we collect, how we use it, what rights data subjects have and how we manage your data.
1. Controller and contact details
The controller is INTELLINOUS SINGLE MEMBER P.C., based in Athens. For questions concerning personal data protection, you may contact us by email at hello@tikiteasy.gr.
2. What personal data we collect
2.1 Creating an account
When creating an account in our online store, we request:
- Email address and password (for registration and login).
- First name and last name.
- Shipping details: country/region (e.g. Greece), city, postal/ZIP code, street and house number, any additional details (apartment, floor, etc.).
- Regional unit/County (optional) and telephone (optional).
This information is necessary to create an account and process your orders.
2.2 During the purchase process
When you place an order (either as a guest or as a registered user), we collect the same details as above in order to execute your order. We also request payment details (payment method, card details, order code) and billing/shipping information.
2.3 Contact via the form
If you send us a message via the contact form, we collect your full name and email as well as the content of the message.
2.4 Data via cookies and analytics
We use cookies and similar technologies to gather information about your device, your browser and your interaction with the site (e.g. IP address, URL visited, choices and preferences). The Google Analytics service uses cookies to analyse site usage. The cookies transmit information, including your IP (anonymised), to Google’s servers in the United States, and the reports help optimise the site; the IP is anonymised before storage . You can disable cookies via your browser settings or use the Google Analytics opt‑out add‑on .
2.5 Data for performing printing
As a print‑on‑demand service, we collaborate with third‑party manufacturers to produce custom products. Consequently, when you submit an order, we forward to the manufacturers the following:
- Shipping details (name, address, phone number).
- Print content (e.g. design or image you upload).
The manufacturers act as processors and process the data only to print and ship the product.
3. Why we process your data and legal basis
We process personal data for specific purposes based on the lawful grounds set out in the GDPR:
- Performance of a contract: to create an account, complete orders, confirm payments, print and ship products, provide customer service and manage returns.
- Legitimate interest: to improve services (e.g. usage analysis), prevent fraud, manage communications and perform statistical analysis without infringing your rights.
- Compliance with legal obligations: keeping books and accounting records, tax and other regulatory obligations.
- Consent: for sending promotional messages and newsletters via email or SMS. You may withdraw your consent at any time via the unsubscribe options.
4. With whom we share the data
Your personal data is not sold and is shared only with third parties when necessary to provide the services or when required by law:
- POD production partners: receive shipping details and print content to manufacture and send the product.
- Hosting providers and infrastructure: host the databases, the e‑shop and ensure the operation of the system.
- Payment providers and financial services: process payments and may require identification for KYC purposes.
- Analytics providers: such as Google Analytics, for anonymous statistical analysis of use .
- Support and marketing providers: CRM systems and email marketing that manage communications.
- Public authorities: where provided by law (tax audits, legal disputes).
The third‑party partners are contracted processors and are bound by agreements that ensure confidentiality and compliance with the law.
5. Use of cookies and Google Analytics
The website uses cookies to ensure proper operation, remember your preferences and collect statistical data. Google Analytics uses cookies to help analyse website usage; the cookies transmit information such as IP address and URLs to the United States, but the IP is anonymised before being stored . The data is used solely for traffic reports and is not linked to other information held by Google. You can refuse the use of cookies through your browser settings or install the opt‑out plug‑in .
6. Data retention period
We follow industry best practices for print‑on‑demand regarding data retention: we keep your personal data for as long as you have an account or while there is a lawful basis for processing; for example, shipping details and order information are retained until the order is complete and for as long as required by tax law . After the relationship ends, we may store copies of the data to comply with legal obligations, resolve disputes, prevent fraud and protect legitimate interests .
7. Data security
We take technical and organisational security measures to protect your data from loss, misuse or unauthorised access. These include controlled access to systems, use of encryption, systematic audits and staff training. As other policies note, no transmission over the internet is 100% secure and we advise users to be careful when submitting sensitive information.
8. Your rights
Under the GDPR, you have the right:
- Access to your data.
- Rectification of inaccurate or incomplete data.
- Erasure (right to be forgotten) when there is no lawful reason to retain it.
- Objection to processing based on legitimate interest.
- Restriction of processing under specific conditions.
- Portability of the data to you or to another controller.
- Withdrawal of consent for marketing activities at any time.
To exercise any right, contact hello@tikiteasy.gr. We will respond within one month. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).
9. Changes to the policy
We may update this privacy policy to reflect changes in our procedures or in legislation. The updated version will be published on the website. For significant changes we will notify you via email or relevant notice.
10. Contact
For any matter related to personal data processing you may contact:
- Email: hello@tikiteasy.gr
By using our services you accept this Privacy Policy.
