All Tik It Easy products are made to order according to customer specifications. Under EU Directive 2011/83/EU, the 14‑day cooling‑off period does not apply to goods that are “made to the consumer’s specifications or clearly personalised” . Therefore, we generally cannot accept returns or cancellations due to a change of mind or incorrect size choice once an order has been placed.
When Returns or Refunds Are Accepted
- Defective or misprinted items: Claims for defective, damaged, or misprinted items must be submitted within 30 days after you receive the product. Claims deemed to be our error are covered at our expense.
- Wrong item received: If you receive the wrong product, design, or size due to our fulfillment error, please notify us within 30 days so we can arrange a replacement.
- Items lost in transit: If your order never arrives, please submit a claim within 30 days after the estimated delivery date.
How to Submit a Claim
- Contact us at support@tikiteasy.gr with the subject line “Return/Refund Request.”
- Include your order number, the date of receipt, a detailed description of the issue, and clear photos showing the problem (e.g., defect, misprint, wrong item). Providing evidence is essential for processing.
- Our support team will review your request. If approved, we will either issue a replacement at no cost or provide a full refund, depending on the circumstances and your preference.
Return Shipping & Address
- Return shipments are directed to our production facility by default, and you will receive an automated notification when the return is received.
- Customers are responsible for return shipping costs in any situation where a return is accepted out of goodwill (e.g., discretionary size exchanges); we cover return shipping only when the return is due to our error.
- Unclaimed returns are held for 30 days and then donated to charity.
What Is Not Covered
Change of mind / wrong size: We do not provide refunds for buyer’s remorse or incorrect size choices; size exchanges, if allowed, are offered at our discretion and at the customer’s expense . Please consult the sizing charts on each product page before ordering.
Items that cannot be returned: For hygiene reasons we cannot accept returns of certain sealed items, such as face masks.
Used or washed items: Items must be in their original, unworn condition to be eligible for a return or replacement.
Refunds
- Approved refunds will be credited to the original payment method. Processing can take 5–10 business days, depending on your payment provider.
- If you choose a replacement, we will produce and ship the new item at no additional cost in qualifying cases.
EU Consumer Rights
- EU consumer law provides a 14‑day right of withdrawal for distance contracts, but this right does not apply to personalised or made‑to‑order goods.
- For defective products, the cost of returning the item is borne by the seller ; in such cases, Tik It Easy will cover all return shipping costs.
Contact
If you have any questions about this policy or your order, please email us at support@tikiteasy.gr. We aim to respond within 1–2 business days.
